New user request submitted, no response?

[Esteban]

Do I need to be a toymods committee member to help you out Kirsty2520? I too have a friend waiting approval... PM sent

[iwantablackrz]

Submitted my application on the 1st of July. My account was activated yesterday after more than three months. Happy to finally be on here but I must say I am rather dissapointed with the 3 month delay to activate my account.

I sent a mod two pm's throughout the second month and it was only after my third rather lengthy pm a few days back that I finally got an explanation as to why my account hadn't been activated. I had forgotten to advise of my address. My address has now obviously been advised but I am bewildered as to why someone couldn't give me the common courtesy three months back and told me of the hold up back then. This could have been fixed three months back!

I can't see any logic as to why an explanation can't be given to a member if an application had been filled out incorrectly. Particuarly if they had sent pm's requesting for their account to be activated on multiple occasions.

Not really the entrance I would have liked to have on here but I think as feedback it deserves to be mentioned. I think some improvements in this area are certainly needed as currently it doesnt reflect very well on toymods at all.

[Kirsty2520]

The application forms are made so that they are easy to follow and fill out, They are spelled out exactly what we require, Yet I STILL have people leaving out address's or names or giving me made up tripe of where they live...

123 Fake street must be one hell of a big house.

So from now on I will just simply delete any that do not have ALL correct details and those people can rejoin at a later date.

[iwantablackrz]

I see your point Kristy but I think a simple courtesy letter would go a long way. I waited in the dark for three months without word! This is after I contacted you numerous times. A simple 'address is needed' would have been sufficient. If you don't have the time to do this then like others have suggested I think toymods needs to look at getting someone to help you.

A simple pm or email explaining what the problem may be will fix half of the posts in this thread!

[MR22ZZ]

this is in red on the top of the registration form...

what more needs to be said really. If you can't read it there why should more effort be made? Also if they do that for 1 person, than they need to do that for the hundreds, yes hundreds, of others that send bogus info every day.

Additional Required Information (profile)

Sign ups are moderated and the validity of this information may be checked before approval of any sign up. Please ENSURE you do not enter bogus information as we cannot guarantee approval if you do not provide legitimate information. If your information is found to be bogus either in the sign-up process or later your account will be deleted. Registration needs include a complete and valid street address. We require the same information for forum members as we do club members (except this is free). If you are concerned about providing your address please see the note below.

Membership of the current Toymods forum does not automatically constitute approval in the new forum - a valid application is required for a successful registration.

Please direct all queries politely to the Toymods Board for help on completing your registration. Please be aware the majority of rejected applications are a matter of misunderstanding due to incomplete details. Agressive, abusive or generally impolite correspondence may affect the outcome of your subsequent applications

PLEASE NOTE: This information is only taken to try and increase the level of individual responsibility a user takes when using the Toymods Forums. Toymods Car Club abides by all relevant Privacy Laws and will not release any of your private details to the public.

[o_man_ra23]

iwantablackrz... as mentioned, its spelled out for you. Can you read english?? Do you know what your address is?? Can you type?? If the answers to those questions are yes, and you have not supplied your address (and not a fake one), then you are wasting Kirsty's time, and are a contributing factor to the problem you see of there being such a delay. Please dont waste people's time. If you were a client of mine, and supplied me with a brief that didnt include all details, I would charge you a premium hourly rate (over $100 an hour, and Im just a graduate) for me to chase those details from you. Dont worry, most jobs get about $1000+ added to them when people like you are trying to get me to do a design.

So in short, if waiting for somebody to baby you is a popular passtime, Kirsty is sick of it, most of Toymods is sick of it, and your are going to be severly dissapointed when it stops. Putting your address on the original application form would have gone a long way!!

[/RANT]

[iwantablackrz]

Jeez, nice to meet you to mate.

For starters, is it just possible (imagine if you will) that one can simply forget to place the address in the little boxes? I mean, it's not like it pops up after you submit it saying that you failed to provide such basic information like the majority of most online applications do.
If this is not possible I can't see why an automated response to ones email or pm can't be organised. At the end of the day it's common courtesy to atleast reply to an email or pm. It's not a hard thing to do! Your toymods application does give the option of going back to make changes (or add the address on the user cp) at a later stage which leaves it impossible for anyone like myself to rectify the problem without contacting a mod. As I said, a simple answer to one of my pm's would have fixed this very quickly.

Yes, I understand that Kristy is busy and has a life outside toymods which leads to my next point, she should have someone to assist her in such a large task.

I think it's pretty damn obvious that putting my address in the original application would have gone a long way. Thanks for pointing out the bloody obvious Sherlock. Maybe we should give you a medal? Thankfully, im glad that I am not one of your clients and quite frankly happy that you will never be one of mine.

[o_man_ra23]

I think it's pretty damn obvious that putting my address in the original application would have gone a long way. Thanks for pointing out the bloody obvious Sherlock. Maybe we should give you a medal? Thankfully, im glad that I am not one of your clients and quite frankly happy that you will never be one of mine.

Nice to meet you too. I only started adding time wasting to jobs after I got sick of EVERY client trying to screw me over. Im only charging for work I do, nothing more.

Back to the problem at hand, these silly questionnaires. Most people who have filled out a few, start at the first question, complete it and go onto the next. Its not like a uni exam where you will skip a question you arent sure about and come back to it if you have time. So, one by one you fill the boxes. If you arent sure of your address, you walk out to the street, look at the number on your mail box, and the name on the sign at the corner, then come back and fill in the box BEFORE moving onto the next. Pretty simple method, and it works. If there werent so many incomplete applications, then Kirsty would not have such a backlog, and she would be able to contact the few leftover who may have an innocent discrepancy. Unfortunately too many people treat Toymods like every other online forum that Joe/Jane Blow has setup for their laughs... and put in joke information. This doesnt work as Toymods is a Car Club and must abide by the regulations imposed by the Government elected by the people. These rules extend to everything Toymods sanctions, including the online forums they put there for the greater benefit of the Toyota enthusiast community.

So if you would like to stop looking at fixing the symptoms of the problem, and start looking at curing the cause of the problem, then fill the bloody form out correctly, and tell all your mates to do likewise. Putting more people on would allow more people to waste those peoples time, and in turn the problem will escalate, not disappear. Do you stop skin cancer by hiring more doctors to cut them out, or by educating people to put sunscreen on??

[Esteban]

Play nice fellas!

[WiLo]

For starters, is it just possible (imagine if you will) that one can simply forget to place the address in the little boxes?

well if you go through the form from top to bottom you shouldnt have any problem.

if you think that you should have been contacted and told why your application was rejected do you expect kirsty to do that for the hundreds of people that apply and dont fill in all deatails each month?

[Kyosho]

1) Set the forum up to add the user to database straight away, after a check of details all that is needed is a press of "Activate"

The forum will auto check against the banned user list also upon first sign up

2) The forum should technically be seperate to the club.
This is one thing SAU does, the forum is NOT apart of any such club. If it was, then shouldn't every single member on here become a financial member of toymods to use the forum?

3) It isn't that hard to activate users once setup correctly.

I manage to:
Work 40 hours a week
Study at uni
Study at home
See all of my friends
Spend a SHITLOAD of time with my G/F
Spend time working on my car.
And still, run a forum/website.

Yes, the forum user activation is shared with 2 other people, but mainly only one of those people do it, and it isn't all that hard to get done quickly.

4) Set the application form up to reject automatically if the fields are blank.
When it rejects, send them back to the form, and have it written in huge red writing (Or even do a JScript popup) stating all details need to be accurate and correct, other wise administrators will not activate the account.

[twentyEight]

But it wouldn't reject them if they put their address 123 Fake St... So it wouldn't fix a single thing...

[Kyosho]

But it wouldn't reject them if they put their address 123 Fake St... So it wouldn't fix a single thing...

No, but that is where it then gets rejected at mod status.

All I do to check users before activation is log into my forums ACP, type in username, scroll over all the details, and at the very bottom is a button saying "Activate" or I can delete just as easily.

But Kirsty has said that fields are being left blank, it would surely stop this problem.

Secondly: I don't understand the such tight requirements for peoples address, I know for a fact alot of people I know dislike putting there address on the net, what happens when someone hits the database up for a hack and gets all the info?

[o_man_ra23]

The forum is used for a lot of Toymods club purposes. You dont need to be a member of a bowls club to have dinner there, you just need to sign in the guest register... with your address. Whats to stop somebody walking into the bowls club and swiping the register with peoples addresses?? An 80 yr old with a prosthetic hip?? Or easier still... go to www.Whitepages.com.au thats the easiest way to get somebody's address.

Sorry, but the whole net security thing is getting very tired. Its very possible (and quite easy with WinXP) for somebody to track your keystrokes and watch your graphics output over the net while you do your netbanking... but do you still do it?? Doesnt matter if the site is secure, your PC isnt (if your running Windows).

Sorry, yes there might be flaws in the current system, but whinging that it took you 3 months to get accepted after you didnt fill out a form correctly (whether accidentally or on purpose) wont fix the problem, it will just make people ignore your improvement suggestions (thats not really directed at you Kyosho, mostly others who have whinged before you)

[iwantablackrz]

if you think that you should have been contacted and told why your application was rejected do you expect kirsty to do that for the hundreds of people that apply and dont fill in all deatails each month?

I didn't expect kirsty or any other mod to do that. But the only way of being able to add your address once you have submitted your application is to contact a mod. I did this on quite a few occasions asking why my account hadn't been activated and I never got a response. OK, I stuffed up, I didnt provide an addy. I will and have accepted fault on that issue but when the only way I can fix that problem is to contact a mod (which I did) it makes it very hard to resolve the issue when i don't get a response.


o_man_ra23, in regards to your client scenario. If you were provided with an insufficient brief I can see why you would charge more. It does seem a bit ludicrous though if your client realises the error but you are unwilling to speak to them about it.

I'm just trying to offer some feedback here. Your application needs improvements.
The system that Kyosho is describing is exactly the one that I believe shgould be implemented.