Yes the [=] is neutral!
As already asked did you swap the whole shifter mechanism i.e. the shaft which the socket on the end which the shifter arm engages with i.e. the bit which slides forward and backward on another shaft to do the engaging with the [=] fork selectors?
I can imagine possibly being able to only select the gears in one direction if the above shaft were the wrong length meaning the shifter lever in your hands cannot physically travel far enough in the correct direction.
There are however plenty of ways to create any given problem so hopefully you can sort it out asap!
Cheers,
Jason
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